FAQ
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Astreetstyle1@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
How do I cancel my order?
When will my order arrive?
What countries do you ship to?
We ship to most regions worldwide. We are shipping wordwide.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this delivery cost table to check the postage fees for different destination countries. If your order value is more than $80, we provide free shipping within the U.S.
Can I track my order?
Returns
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
How do I return an item?
What do I do if I lose my return note?
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via astreetstyle1@gmail.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.